Verona and Lake Garda

When purchasing a tour with Smart Trip, d.b.a CIAO FLORENCE TOURS & TRAVELS srl PI 05823680482, you agree to and accept the following terms and conditions. This agreement is between you, the customer and Smart Trip, d.b.a. CIAO FLORENCE TOURS & TRAVELS srl Via Cavour, 8 – 50123 Firenze.

1 – CONTRACTING PARTIES

1.1 The booking conditions detailed herein contain the entire contract between you and Smart Trip. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.

1.2 When reserving a tour, the customer holds a contract with Smart Trip. Smart Trip reserves the right to nominate to the customer in writing any other company or person to have the benefit of some or all of the provisions of this contract, which Smart Trip may then specify, as if you, the customer, had agreed to the provisions concerned directly with that company or person.

1.3 Smart Trip acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers. All bookings with third party providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Smart Trip cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.

2 – RESERVATIONS & PAYMENTS

2.1 In order to reserve your place on any Smart Trip tour, you must agree to the following terms and conditions stated below as well as provide a valid form of payment for your reserved tour. CIAO FLORENCE TOURS & TRAVELS srl will appear on the customer’s credit card statement in the case of an online transaction/purchase. If you decide to cancel your booking, you will be refunded according to the cancellation policy.

2.2 Upon confirmation of your reservation Smart Trip will issue a confirmation via email or voucher to the specified person in the reservation. Written confirmation is required in order to participate on any Smart Trip tour. It is the responsibility of the customer, to check the accuracy of the reservation and the dates of travel.

2.3 A reservation completed for a specific tour is only valid for the person who submitted his or her contact information at the time of booking. Tour reservations are non-transferable unless otherwise agreed upon in written approval from Smart Trip via email to info@smarttrip.it. Reservation name changes (i.e. selling your tour to another person) will be approved or denied on a case by case basis and may incur an additional fee.

3 – TOURS

3.1 Unless otherwise specified, Smart Trip provides round-trip transportation on a fully-fitted luxury GT coach, and accommodation for the specified number of nights of the trip. In the case of boat/ferry trips, Smart Trip provides economy seating unless an upgrade is requested by the customer and then paid for by the customer. During the stay at each accommodation the customer has the right to request room preferences, subject to availability on a first come first serve basis. Room upgrades are also available to the customer based on availability and an upgrade fee.

3.2 All Smart Trip tours include a Smart Trip guide to assist you with the basic planning of your trip. The Smart Trip guide, will assist the customer and provide the customer with basic information concerning recommendations of what to see and do during the tour. The Smart Trip guides are not responsible for providing guided excursions, walking tours or anything other than advice with the basic planning of the customers’ trip. Please also note, the tour itinerary can be changed subject to holidays, weather and various other conditions.

4 – CUSTOMER RESPONSIBILITIES

4.1 It is the responsibility of the customer to make sure he or she has a valid passport, and all necessary visas, permits or certificates with him or her for each Smart Trip tour. Smart Trip is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

4.2 The customer agrees to comply with the authority of the Smart Trip guide, as well as the laws and regulations of the countries visited, including customs and foreign exchange restrictions. It is a requirement and condition that the customer complies with the authority of the Smart Trip guide and authorities of each country. If the customer does not comply or he or she disrupts the safety and/or best interests of the group, the Smart Trip guide reserves the right to dismiss the customer from the tour. The customer will be asked by the Smart Trip guide to leave the tour. The customer is not eligible for refunds under such circumstances.

4.3 It is the responsibility of the customer to arrive on time at the designated Smart Trip meeting locations for tour departures. In the situation that the customer misses a scheduled departure, any extra travel expenses incurred will be paid by the customer. Customers who miss a departure time due to his or her own negligence or the delay and/or cancelation of incoming transportation are not entitled to a refund. It is the responsibility of the customer to check in with Smart Trip staff 20 minutes prior to the specified departure time. Smart Trip is not liable if any service departs or arrives later than the specified time, even if as a result the customer misses a connecting service.

4.4 Smart Trip is not responsible for the personal belongings of the customer. It is the responsibility of the customer to ensure the security of his or her own belongings. Smart Trip is not responsible for the loss, theft or damage to any of the personal belongings of the customer, regardless of the circumstances.

4.5 Smart Trip tours offer transportation and accommodation to the customer unless otherwise specified. When possible, the Smart Trip guide will do his or her best to accommodate special requests however special attention or assistance cannot be offered or guaranteed should the customer have any physical disability requiring such attention. If you have any type of special need, disability, allergy, medical condition, or handicap that may require special accommodations, please send an email explaining your request to info@smarttrip.it before booking your trip so we can do our best to help you have a safe and enjoyable travel experience.

4.6 The customer agrees and allows Smart Trip to take photographs and films of the customer during Smart Trip tours for the purpose of marketing and social media. Such photographs and films may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without Smart Trip obtaining further consent or payment for the use of these photographs and films.

5 – MEETING POINT

Please plan to arrive at the meeting point at least 20 minutes before the tour departure. No refund will be given to those clients who do not show up at the meeting point at the set time or to clients who lose contacts with the guide or who do not complete the tour.

6 – OPTIONAL ACTIVITIES

6.1 The customer has the opportunity to purchase optional activities and excursions on many Smart Trip tours. Any activity not specifically identified as included in the purchase price is an optional activity or excursion. The customer is responsible for any additional costs as well as complying with the service providers’ terms and conditions

6.2 Many Smart Trip tours include third party transportation or services. In the event that vouchers/tickets are given to the customer for these purposes it is the responsibility of the customer to keep track of his or her own voucher/ticket. Lost vouchers/ tickets cannot be replaced and the customer will be responsible for any additional cost or outcome incurred by such loss under any circumstance.

7 – WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS

Smart Trip is not responsible for any delay, change, or cancellation due to weather conditions, labor disputes, border problems, any political factors affecting the tour, mechanical failures or other issues that may arise and are outside the control of Smart Trip. No trip may be cancelled or changed by the customer at anytime on the basis of these above mentioned conditions. The customer is not eligible for refunds under any of these above mentioned circumstances.

8 – INSURANCE

There is no travel insurance included in the cost of any Smart Trip service. It is highly recommended for the customer to purchase his or her own comprehensive travel insurance policy that covers his or her travel, personal belongs, money and medical expenses.

11 – VIDEOS AND PHOTOS

As mentioend in Section 4 – Customer Responsibilities, when traveling with Smart Trip you accept that the Company may take photos and videos of you during a trip or an event with Smart Trip. You agree that these images may be used for marketing purposes by Smart Trip: brochures, websites, print media and promotional videos may be created with the photos and videos of you for publicity and advertising, without Smart Trip requesting further consent nor giving payment for the use ot the material itself.

12 – DISPUTES

Any complaint by the client must be communicated in writing to Smart Trip within and no later than 10 business days after the date of the tour. Complaints or disputes that cannot be resolved amicably between the client and Smart Trip, shall be referred to the Florence Court.

9 – CANCELLATIONS & CHANGES

9.1 In order not to incur penalties for cancellations of excursion bookings, these must be communicated to Smart Trip according to the specific cancellation policies below:

9.2 Promotional trips as prizes are non-transferable.

9.3 All Oktoberfest, Springfest, and tours offered for specific festivals and events are non-transferable and non-refundable.

9.4 Vouchers are non-refundable.

9.5 A request to cancel or change a reservation must be made in writing via email to info@smarttrip.it prior to the day of tour departure. Cancellations and changes to reservations will be approved or denied according to the Smart Trip General Conditions. Smart Trip will review each request on a case by case basis and any approved changes may incur an additional charge. A cancellation or change to a reservation is not valid until you have received written approval from Smart Trip after emailing info@smarttrip.it.

The following cancellation policies apply:

a. 20 days prior to the departure date 100% refund. For example, if your trip departs on the 30th, 20 days prior to the departure date would be the 10th; day of departure is not included. You will not be financially responsible for any cost when canceling during this period.

b. 7 days prior to the departure date 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations. For example, if your trip departs on the 30th, 7-19 days prior to the departure date, not including day of actual departure, is the 11th-23rd; you will be financially responsible for 50% of trip cost.

c .Less than 7 days prior to the departure date no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations. For example, if your trip departs on the 30th, 1-6 days prior to the departure date, not including day of actual departure, is the the 24th-29th; you will be financially responsible for 100% of trip cost.

9.6 No refunds will be made in respect of any unused portion of a voucher/ticket or partially completed trip.

10 – CANCELLATION BY THE TOUR OPERATOR:

When, for any reason, Smart Trip cancels the excursion, the customer has the right to claim reimbursement, only of the sum paid. Smart Trip claims the right to cancel a trip for any reason up to 12 hours prior the departure.

In case of acts of force majeure (strikes, road conditions, weather…) Smart Trip may modify the itinerary with alternative solutions maintaining the duration and quality of the service.